Home Watch FAQs

What is a home watch company?

• A home watch company, like Western Mass Home Watch LLC, operates as a thorough solution to oversee and protect your property when you're away. Acting as your vigilant eyes and ears, our service is tailored to grant you peace of mind during your absence. Our dedicated home watch staff conducts routine or scheduled (usually weekly) visual inspections, diligently searching for any apparent issues or problems that may require attention. The objective is to proactively identify and address potential issues, ensuring the well-being and security of your home while you are not present. 

Why do I need a home watch company?

• Numerous unforeseen events can occur in the absence of your presence at home, ranging from break-ins and water leaks to frozen pipes, electrical issues, insect infestations, mold, and storms. On the flip side, adopting preventive measures like storm preparation and proactive maintenance can mitigate the likelihood of these situations arising. Choosing a professional equipped with a comprehensive 25-point checklist is a superior option, even if you have a dependable neighbor or relative in close proximity.

What is the process for the Home Watch service? 

• We proudly serve as the vigilant guardians of your home, acting as your eyes and ears when you can't be present. Our commitment involves conducting an average of four visits per month, during which we meticulously perform our comprehensive 25-Point Check in and around your home. This thorough inspection ensures that every aspect is functioning seamlessly and according to expectations. Your home's well-being is our top priority, and we take pride in offering this unparalleled level of care and attention to detail.

How can I verify that my house has been attended to during your visit? 

• Following each property visit, we dispatch a comprehensive home watch report that meticulously outlines our observations at your residence. With our extensive 25-point checklist, we leave no detail unnoticed, ensuring a thorough assessment of your home's condition.

What steps are taken if an issue is discovered during your visit to my house? 

• We'll promptly notify you of any visible or potential issues identified at your house, providing recommendations for resolution. As adept problem-solvers, we excel at managing unexpected issues and will oversee their resolution while you're away. Costs associated with unforeseen problems are distinct from the Home Watch service but will be transparently presented to you for consideration. Rest assured, no action will be taken without your explicit consent. 

What is the pricing for your Home Watch Service? 

• The cost of our Home Watch Service is tailored to the unique features of your property. Our monthly rates are exceptionally reasonable, ensuring affordability for various homeowners. To provide you with an accurate understanding of the cost, we offer a complimentary estimate. Our team is more than happy to assess your property, taking into consideration its specific characteristics, so we can tailor our services to meet your needs and budget effectively. 

Is my information kept confidential?

• Yes, all information provided to Western Mass Home Watch LLC is treated with absolute confidentiality and will never be divulged. We exercise utmost discretion and are unwavering committed to safeguarding your information.

What makes relying on your neighbor to safeguard your home a questionable choice? 

• It's common for individuals to seek the assistance of friends, family, or neighbors to oversee their home while away. Yet, opting for this method comes with several drawbacks that can impact both the well-being of your home and your relationships. 

Consider the following concerns:

What if a minor issue is overlooked and escalates into a major problem?

Are you inclined to impose the time, stress, or responsibility of managing your home onto your personal connections as you enjoy your time away? 

Are they comfortable interacting with service providers and supervising necessary home repairs?

Given everyone's individual commitments, during busy times like ice, snow, rain, and wind storms, your house could be overlooked or neglected.

Are these house sitters experienced, insured, and bonded?

Do they have reliable professional resources to address any arising issues?

Wouldn't you appreciate the reassurance that everything in your home is in optimal working condition, precisely as you left it? 

House sitters or neighbors may not complete "to-do" task lists, but our comprehensive 25 point inspections will give you the peace of mind that no issue, no matter how small is overlooked.

Why is Western Mass Home Watch LLC the ideal choice to safeguard my home during my absence? 

• Many individuals turn to neighbors for short-term home watching, requesting them to "keep an eye on" their homes, handle mail, newspapers, and other evident signs of vacancy. While this can be effective for brief trips, relying on neighbors over extended absences may strain relationships. Alternatively, some opt for a handyman's periodic visits, providing a level of experience in issue-spotting. Yet, in the absence of a formal contractual commitment, your home may not receive priority over more immediate concerns. 

Which payment methods are accepted?

• We welcome payments in various forms, including cash, checks, money orders, certified checks, and all major credit cards processed through PayPal.

 Pet Watch FAQs

What pet services do you offer?

• We provide a range of services including dog walking, in-home pet visits, feeding, playtime, and more.

How do I book your services?

• Booking is easy! You can visit our website and fill out the contact form, or you can contact us directly through phone or email.

What areas do you serve?

• We currently serve areas in Western Mass. If you're unsure whether your location is covered, feel free to reach out to us.

What is included in a typical pet visit?

• Our standard pet visit includes feeding, playtime, potty breaks, and any other specific care your pet may need.

How much in advance should I book your services?

• It's recommended to book at least 7 days in advance, especially during peak seasons.  However, we do our best to accommodate last-minute requests if possible.

Are you insured and bonded?

• Yes, we are fully insured and bonded to ensure the safety and security of your pets and your home.

What happens in case of an emergency?

• We have established protocols for emergencies. We'll contact you immediately and follow any instructions you've provided. If needed, we'll seek veterinary care.

Do you provide updates during the pet sitting visits?

• Absolutely! We offer regular updates through text, email, or your preferred mode of communication. You'll receive information about your pet's well-being and any notable activities.

Can you administer medication to my pet?

• Yes, we have experience in administering medications.  Just provide clear instructions and ensure that all medications are readily accessible.

What happens if my pet has a specific routine or special needs?

• We understand that every pet is unique. During the initial consultation, we'll gather information about your pet's routine and any special requirements to ensure their comfort and well-being.

How do you ensure the security of my home?

• We take home security seriously and we have measures in place to ensure the safety of your property.

Can I schedule a meet-and-greet before booking your services?

• Absolutely! We encourage scheduling a meet-and-greet to ensure that both you and your pet feel comfortable with our pet sitter. This also allows us to discuss specific care instructions and answer any questions you may have.

What happens if my return is delayed, and I can't make it home in time?

• We understand that travel plans can change. If your return is delayed or you encounter unexpected issues, please notify us as soon as possible. We'll make arrangements to continue caring for your pet until you safely return home. Additional charges may apply for extended care.

Do you offer any additional services, such as bringing in mail or watering plants?

• Yes, we can provide additional home care services like bringing in mail, watering plants, and adjusting lights to give your home a lived-in appearance. Simply let us know your preferences during the booking process, and we'll tailor our services to meet your needs.

What type of animals do you provide service for?

• We provide care for all animals except snakes and reptiles.